Support

Contact Information

United States
Phone: 1-800-YASKAWA (927-5292), dial 12
Fax: 1-847-785-2737
Hours: 7:00 am to 5:30 pm (CST) - Monday through Friday
Email: parts@yaskawa.com
Online When submitting your request online, please include the material number. To qualify for a product exchange you will be required to return a repairable unit of the same model type. A return number is required before returning any item and will be issued after receipt of the request.
   
Canada, Mexico, Central and South America
View Contact Information
 
Outside the Americas
Phone: 1-847-887-7457, dial 2 

Exchange Services

Yaskawa maintains an extensive inventory of refurbished products. This inventory is part of our exchange/refurbish program that can provide an immediate replacement in case of product failure. In most cases, we can provide exchange replacement inventory to you for next day delivery, thus minimizing your downtime and decreasing your production losses. You do not have to wait for the repair cycle.

To qualify for this program, your defective core unit must be returned within 30 days of receiving your exchange replacement unit and it must be in repairable condition. Unretruned or unrepairable core units will incur an addtional charge.

To find Inverter Drives parts for MagneTek, EMS, Saftronics, and Omron/IDM drives, contact us to locate the Yaskawa equivalent model# in our cross-reference charts. 

Benefits

Our exchange services provide the following advantages:

  • Minimize downtime
  • Decrease production losses
  • Lower cost