| United States |
| Phone: | 1-800-YASKAWA (927-5292), dial 24 |
| Fax: | 1-847-785-2745 |
| Hours: | Drives Support Hours: 7:00am - 7:00pm (CST) Mon-Fri |
| | Motion & CNC Support Hours: 8:00am - 5:00pm (CST) Mon-Fri |
| Email: | fieldservice@yaskawa.com |
| Send Us Your Field Service Request - Fax or Contact Us |
| Canada, Mexico, Central and South America |
View Contact Information
|
| Outside the Americas |
| Phone: | 1-847-887-7457, dial 2
|
| Imported Products |
| Phone: | 1-614-733-3200 |
| Fax: | 1-614-733-3222 |
| Hours: | 8:00 am to 5:00 pm (EST) - Monday through Friday |
| Email: | yesg-oh@yaskawa.com |
Before you call....
Please have as much of the following information available:
- Complete model and spec number of the unit
- Serial Number
- Failure information (fault and alarm codes, descriptions)
- Application which the product is used on
- Length of time in service
- Time of occurrence
- Machine repair history prior to failure
- Purchase order with date service is required
- For warranty service calls please have case number available or contact technical support for case number to validate your warranty
Field Services
Our goal is to minimize production downtime by providing you with prompt and reliable on-site services. Along with Yaskawa Field Service Engineers, we are also able to provide local service through our wide network of Authorized Service Providers.
Field Services Offered
- Repair
- Start-up assistance
- Preventative maintenance
- Emergency breakdown service
- Product life expectancy analysis
- Product retrofits/upgrades
- Training
- Exchange products
After Hours Emergency Services
Yaskawa provides the following services 24 hours a day, 7 days a week:
- Technical phone assistance
- Onsite field service
- Parts shipment
If you need after hours service, please:
- Call 1-800-YASKAWA (927-5292), Dial 2 to contact us or find local service
Benefits
Our field services provide the following advantages:
- Factory trained specialists
- Factory authorized parts to maintain warranty
- Utilize state-of-the-art test equipment
- Quick response time
- 24 hour support
