Support

Contact Information

United States
Phone: 1-800-YASKAWA (927-5292), dial 24
Fax: 1-847-785-2745
Hours: 7:30 am to 5:30 pm (CST) - Monday through Friday
Email: fieldservice@yaskawa.com

Send Us Your Field Service Request - Fax or Contact Us

Canada, Mexico, Central and South America
View Contact Information
 
Outside the Americas
Phone: 1-847-887-7457, dial 2
 
Imported Products
Phone: 1-614-733-3200
Fax: 1-614-733-3222
Hours: 8:00 am to 5:00 pm (EST) - Monday through Friday
Email: yesg-oh@yaskawa.com


Before you call....

Please have as much of the following information available:

  • Complete model and spec number of the unit
  • Serial Number
  • Failure information (fault and alarm codes, descriptions)
  • Application which the product is used on
  • Length of time in service
  • Time of occurrence
  • Machine repair history prior to failure
  • Purchase order with date service is required
  • For warranty service calls please have case number available or contact technical support for case number to validate your warranty

Field Services

Our goal is to minimize production downtime by providing you with prompt and reliable on-site services. Along with Yaskawa Field Service Engineers, we are also able to provide local service through our wide network of Authorized Service Providers.

Field Services Offered

  • Repair
  • Start-up assistance
  • Preventative maintenance
  • Emergency breakdown service
  • Product life expectancy analysis
  • Product retrofits/upgrades
  • Training
  • Exchange products

After Hours Emergency Services

Yaskawa provides the following services 24 hours a day, 7 days a week:

  • Technical phone assistance
  • Onsite field service
  • Parts shipment

If you need after hours service, please:

  • Call 1-800-YASKAWA (927-5292), Dial 2 to contact us or find local service

Benefits

Our field services provide the following advantages:

  • Factory trained specialists
  • Factory authorized parts to maintain warranty
  • Utilize state-of-the-art test equipment
  • Quick response time
  • 24 hour support